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Channel VAS statement regarding the global pandemic of COVID-19

27 August 2022

As the COVID-19 global pandemic unfolds, here at Channel VAS we are monitoring the situation closely and we remain committed to the safety and well-being of our employees, as well as our ability to maintain high-quality service and stability for our clients.

As the health of our people is of the highest concern, we comply with all official guidance, both local in the areas we operate in as well as global from the World Health Organization, and we are taking even further proactive steps to minimize the risk for our employees.

Measures already implemented by Channel VAS’ CEO and the management team to protect our staff include:

– A series of enhanced medical provisions and access to medical care for all Channel VAS employees.

– Provision of sanitization material to all offices. Furthermore, offices are regularly disinfected.

– Regular mail updates from the management team regarding the virus outbreak and protective measures taken to all our staff globally, as well as doctor’s Q&A sessions wherever possible.

– Our global travel policy was updated to temporarily suspend all non-critical business travel and we have restricted personal travel complying with the Governmental instructions, suggestions and directives in the countries where we have local presence.

– We minimized face-to-face meetings through use of video conferencing in lieu of in-person gatherings, for both internal meetings and meetings with clients.

– We have been implementing a flexible work from home policy for our staff in areas where movement restriction has been either imposed or strongly recommended by the local authorities.

At the same time, we have a robust business continuity plan in place, enabling us to be running at 100{2b3fe3109f87c6f1c896babd3a2485fbf135a42141067a7771ef7eb1664b998e} uptime and delivery. Channel VAS’ high tech expertise guarantees that the precautionary measures taken are not affecting our normal business operations in the least, as we are implementing all the latest technology and tools to fully maintain regular workflow, both internally and externally, under the latest circumstances.

In these unprecedented, challenging times, it is our social responsibility as a global leading Fintech company to continue to provide flawless communication solutions through airtime credit as well as contactless mobile transaction capabilities without any disruption, to our clients and to the millions of people that are benefited from our services.

We will be making all necessary adaptations as this situation evolves and we will continue to deliver premium service quality to our clients with no compromise to our people’s safety, which is a paramount value for our company.